1. Policy Scope

This Return & Refund Policy applies to all furniture and home goods orders purchased on this website and complies with international cross-border e-commerce consumer protection laws. This policy only covers orders completed through our official website and does not apply to goods purchased from unauthorized third-party resellers.

2. Return Eligibility & Time Window

You may apply for a product return within 30 calendar days after you receive your parcel. To be eligible for free return processing, all returned items must meet the following standards:

1. Products remain unused, unassembled, unwashed, and undamaged, without artificial scratches, stains, or wear marks.

2. All original retail packaging, accessories, instruction manuals, labels, and spare parts are complete and intact.

3. The goods are not customized, personalized, clearance final-sale, or fragile special-customized furniture products.

Used, damaged, assembled, stained, or incomplete packaging items do not support free returns, and we have the right to reject your return application.

3. Non-Returnable Products

The following categories of goods are excluded from the return policy for hygiene, customization, or logistics reasons:

1. Custom-sized, engraved, personalized custom furniture and customized home decorations.

2. Clearance flash sale, final sale marked items sold at deep discounted prices.

3. Disposable hygiene daily supplies, opened fabric soft furnishings and upholstered goods with packaging removed.

4. Goods damaged by improper self-installation, human error, accidental collision, or long-term use.

4. Return Application Process

Step 1: Submit a return request via customer service email within the 30-day return window, and provide your order number, product name, and clear photos of intact goods and original packaging. Step 2: Our support team will review your application within 1–3 business days, and send you a designated return shipping address and return operation guide by email if approved. Step 3: Send the returned package to the assigned address with a tracking number, and send the tracking code back to customer service for filing. Step 4: We will inspect the returned goods within 3–7 business days after receiving your parcel and initiate corresponding refund or replacement procedures after verification of compliance with return standards.

5. Return Shipping Cost Rules

1. Returns caused by our own faults (wrong item delivery, factory quality defects, goods damaged in transit): We will bear the full return shipping fee and provide a return shipping label subsidy according to logistics rules.

2. Voluntary return for personal reasons (dislike style, size mismatch, or wrong purchase): Customers need to take full responsibility for all return shipping expenses; original shipping fees paid at checkout will not be refunded.

6. Refund Rules & Processing Time

6.1 Full Refund

We will process a full product price refund if returned goods meet all return standards. Original delivery shipping costs at checkout will not be reimbursed for voluntary personal returns.

6.2 Partial Refund

Partial refund solutions will be offered for slightly defective products that you choose to keep instead of returning; the refund amount is confirmed by customer service after photo evaluation of the damage degree.

6.3 Refund Time

After we complete inspection and confirm your returned items are qualified, refunds will be issued to your original payment account within 3–7 business days. The actual arrival time depends on the processing speed of your payment platform, bank, or card issuer, which is out of our control.

7. Replacement Service

If you receive defective, broken, or incorrectly delivered items, you can choose a free item replacement instead of a refund within the return window. We will arrange re-delivery of correct intact goods after we receive and inspect the returned defective products and cover all relevant shipping costs for quality-related issues.

8. Order Cancellation Before Shipment

You can apply to cancel your unpaid or unshipped order at any time before the parcel is dispatched. If payment has been completed, full payment will be refunded to your original account within 3–7 working days after cancellation confirmation. Once the order is shipped out, cancellation requests will no longer be accepted, and you need to follow the return process after receiving the package.

9. Dispute Handling

If there are disagreements about returns, refunds, or product inspection results, you can provide complete photo/video evidence to customer service for secondary review. All disputes will be resolved in accordance with local, international, and cross-border consumer protection laws and this policy.

10. Policy Revision Right

We reserve the right to adjust the clauses of this Return & Refund Policy according to business and legal requirement changes. Updated policy content will be displayed on the website policy page automatically, and the latest version shall take effect for all new orders.