All orders will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.

Once your order is shipped, we will send an email with a tracking number and tracking link. You can copy the number to check real-time logistics status online.

We support shipping to most countries and regions around the world. You can view available shipping areas at the checkout page before payment.

Please take clear photos of the damaged product and outer package within 48 hours after receiving the goods, then contact our customer service via email. We will solve the problem for you quickly.

You can apply for order cancellation or information modification if the order has not been shipped. Once the parcel is dispatched, changes or cancellations will not be supported.

Any local customs duties, VAT, or import fees generated during delivery shall be borne by the customer in accordance with local national regulations.

Please check with your neighbors, property management, or the local post office first. If you still cannot find the package, contact our support team for a logistics investigation.

Unused, unwashed, intact products with original packaging can apply for return within the specified return window. Damaged, used, or customized goods do not support free return.

After we inspect and confirm your returned items, refunds will be processed within 3–7 business days. The arrival time depends on your payment bank’s processing speed.

 You can send emails to our official customer service mailbox. We will reply to all customer inquiries within 24 business hours.