1. Order Processing Time

All orders are processed within 1 to 3 business days upon successful payment. Business days exclude weekends and official public holidays. We do not process or ship orders during holidays, and all pending orders will be processed sequentially on the next working day.

2. Shipping Coverage

We deliver goods to most countries and regions globally. You can confirm available shipping destinations on the checkout page before completing payment. We reserve the right to suspend shipping to certain regions due to logistics restrictions, policy adjustments, or uncontrollable delivery risks.

3. Shipping Time Frame

Standard international shipping delivery time ranges from 7 to 25 business days, depending on the destination country, local customs clearance efficiency, and logistics schedule. Shipping delays caused by customs inspection, natural disasters, carrier delays, or force majeure are not within our controllable scope.

4. Shipping Cost

Shipping fees are automatically calculated and displayed on the checkout page, based on product weight, size, and delivery country. We occasionally launch free shipping promotions for designated sets or order amount thresholds; promotion rules shall prevail on the website homepage.

5. Customs Duties & Import Taxes

All customs duties, VAT, import tariffs, and related administrative fees required by local government shall be fully borne by the customer. We will not be responsible for any tax charges incurred during customs clearance. Customers need to cooperate with local customs to complete tax payment procedures to get packages released.

6. Lost or Missing Packages

If the tracking information shows the package is lost during transit, please contact our customer service with your order number and tracking code within 10 days after the expected delivery date. We will cooperate with logistics providers to launch an investigation. Relevant compensation solutions will be arranged after logistics confirmation of loss.

7. Damaged Goods In Transit

If you receive damaged products, you must retain complete photos of the outer packaging and damaged items within 48 hours of receipt, then submit photos and the order ID to customer support. We will arrange a replacement, partial refund, or full refund according to the actual damage situation.

8. Shipping Address Modification

Address revision requests are only acceptable before the order is shipped. Once the parcel has been dispatched, we cannot modify the recipient address. Please double-check your shipping information carefully before payment.